Hospital Policies

Hospital Policies

Cancellation Policy:

If you are unable to keep your scheduled appointment time we ask that you notify us 8 hours prior to your scheduled appointment so that we may offer that time to another client who may need it.

Missed Appointment Policy:

Although we understand that there are occasions when a missed appointment cannot be avoided due to unexpected circumstances, we do have a "No Show" fee policy in place. Our receptionist will make a courtesy confirmation call the day before your upcoming appointment for clients that have not confirmed via email, text, or phone. It is the client's responsibility to keep their contact information current with our receptionist. The first time that an appointment is missed, a one-time "No Show" pass will be given, excluding scheduled surgeries. Subsequent "No Shows" will have a fee assessed based on the following schedule:

Doctor's appointment: $30.00

Grooming appointment: $30.00

Surgical appointment: $75.00

Technician appointment: $15.00

If a client has two appointments scheduled for their pet/pets in one day and both are missed, they will be given a pass for one appointment and a fee will be assessed for the second missed appointment slot at the highest rate applicable.

Financial Policy:

Thank you for choosing Animal Health Care Assoc., Ltd. Our primary mission is to deliver the best and most comprehensive veterinary care available for your pet or horse. An important part of the mission is making the cost of optimal care as easy and manageable for our clients as possible by offering several payment options. Animal Health Care Assoc., Ltd requires payment in full at the end of your pet or horse's examination and/or at the time of discharge.

Additional Policy Information:

Animal Health Care Assoc., Ltd charges $25 for returned checks. A fee of $25-75 is charged for clients who miss or cancel more than 1 appointment in a calendar year without 8 hours notice. For clients with pet insurance, we are happy to provide you with the necessary documentation to submit a claim to your insurance carrier.

Animal Health Care Associates, LTD

20 Airport Rd.

West Tisbury, MA 02575

For general information, questions, appointment requests, call us at:

Fax: 508-696-6469
Email Us:

Our Mailing Address:
P. O. Box 681
West Tisbury, MA, 02575


Monday 8:00am - 5:00pm

Tuesday 8:00am - 5:00pm

Wednesday 8:00am - 5:00pm

Thursday 8:00am - 5:00pm

Friday 8:00am - 5:00pm

Saturday (Boarding Only) 8:00-9:00am - 3:30-4:30 pm

Sunday (Boarding Only) 8:00-9:00am - 3:30-4:30 pm